Job Description

About Alton Lane

We are a custom menswear brand rooted in heritage, built for sustainability, and propelled by technology and human ingenuity. In 2010, we took the menswear industry by storm with our revolutionary 3D fitting system. Today, we are a leading force in menswear and are about to take the fashion industry to new levels with our most precise fit ever.

Headquartered in Richmond, VA, we have 8 showroom locations across the US and a growing presence in top menswear department stores, including Nordstrom, Saks Fifth Avenue, Dillard’s, and many more. We are quickly expanding and building our brand, and while we take what WE do seriously, we do not take OURSELVES too seriously. Here at Alton Lane, we regard work as an essential part of life that should be fun.

When all is said and done, we make and sell fabulous clothes, but our customers truthfully make a difference. Our customers love that our garments are designed in 2 minutes and delivered in as little as 2 weeks. We pride ourselves on taking the guesswork out of getting dressed, so our customers can tackle whatever life throws at them and focus more on what counts.

A career at Alton Lane can provide you with an abundance of opportunities. You’ll learn, develop and grow by serving others, building long-term relationships—with customers and colleagues—and achieving inspiring results. We’re excited to meet you!

Check out our Instagram and company websites to learn more about who we are.

About the Role

This is not your typical retail position, if you’re looking for that “NEXT STEP” in your career, consider applying today. The Custom Sales Specialist is a key member of the Alton Lane sales team. They are passionate about service and connecting with people, tenacious when it comes to driving sales while providing a memorable shopping experience, and also contribute to our vibrant and collaborative team culture.

• Creates an exceptional enhanced shopping experience by engaging the customer with the ultimate love for style, passion for quality and insistence on providing top-tier service; fully understanding and appreciating the importance of the customer's expectations; and lifting the experience by creating innovative ways to ensure the customer has the best shopping experience possible.
• Assists customers with an Alton Lane one-on-one appointment based experience
• Implements and models customer service standards by ensuring unbeatable excellence in Alton Lane standards; exemplifying an in-depth knowledge of the Alton Lane product and brand; understanding unique needs of customers; creating an environment to set excellent customer service expectations that are aligned with customer needs and expectations and company goals.
• Creates long-term customer relationships by providing a personalized shopping experience; developing a digital client book driven by personal relationships that includes many aspects of the client's life (occupation, family and most important FIT); reviewing the customer shopping history to provide recommendations and follow up communications; and the complete understanding on how to meet the client's needs and aspirations.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Drive results by consistently striving to meet and exceed sales goals through various sales channels.
• Build, manage and grow a book of business through referrals, various external prospecting initiatives, and personal network development.
• Provide the best customer experience tailored to the needs of our clients.
• Continuously foster and enhance customer engagement (both current and new) through genuine connections and thoughtful, proactive outreach.
• Be a strong communicator internally and externally with a positive and solution-oriented point of view.
• Manage exceptional customer experience through overseeing front and back-end production processes.
• Have Fun and Make Money!

Who you are:

• Previous experience in sales, hospitality, and/or service

• Genuine interest in fashion and styling

• Professional verbal and written communication skills

• Performs successfully in a team-based culture

• Flexible work schedule, including nights, weekends, and holidays

• Possesses 1-3 years of sales experience in Direct-to-Consumer or Business to Business. Previous menswear sales experience is preferred but not required.

• Have a business development mindset.

• Is personable and an effective communicator with astute attention to detail.

• A proactive self-starter, comfortable in a fast-paced environment.

• Driven individual with a one-team mentality.

• Nimble with technology.

• Strong sense of self-awareness, humility, and personal responsibility.

• Adaptable to change with an eagerness to try new things.

• Passion for clothes, wardrobing, and styling.

Why you will want to work here

• High income earning potential is yours for the taking - We're offering a competitive Base plus UNCAPPED COMMISSION starting at 10% of your monthly sales.

• Opportunity for rapid career growth within an innovative and expanding company.

• Generous benefits package: Healthcare, Vision, Dental, LTD/STD, Life Insurance, 3 weeks of Paid Time Off, 401k Retirement plan.

• Access to our luxury clothing and accessories through our generous employee discount program

• Get in on the ground floor of the Made-To-Measure revolution.

• You’ll get to work with some of the most Innovative, Hardworking, and Fun team members in the industry.

You could be the next Alton Lane team member. Apply today to schedule your interview.

Alton Lane is an Equal Opportunity Employer. We celebrate the diversity of all backgrounds and are committed to creating and fostering an inclusive culture for our Community.

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