Job Description
Come join the AAMCO Transmissions and Total Car Care Corporate Team in our Corporate Office in Horsham, PA. AAMCO Transmissions is seeking a dynamic, passionate, tenured customer-oriented Customer Service (Support) Representative who can offer extraordinary customer service while speaking to every customer promptly, with empathy and sincerity.
AAMCO Transmissions is an “Employer of Choice” in the automotive business for 60+ years offering competitive pay, PTO, excellent insured benefits including medical, dental, vision, Life Insurance, STD, LTD, and a 401(k) plan with company matching funds, no weekends, and The AAMCO Promise and commitment to take excellent care of our customers with the highest priority service. AAMCO Transmissions also offers excellent training by our tenured Customer Support Team with 40+ years of customer support expertise.
Role & Responsibilities
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team performance targets
Provide customers appropriate solutions and alternatives efficiently and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and document appropriately in Salesforce
Follow communication procedures, guidelines, and policies
Qualifications & Experience
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of customers
Excellent communication skills
Ability to multi-task, prioritize, and manage time effectively
18 years of age or older
High School Diploma or equivalent
At least 6 months of previous call center experience a plus
Proficient in PC operation and navigation
Full-Time schedule availability within hours of operations: 8:30am-5:30pm Eastern Monday-Friday
Prior Salesforce or other CRM experience strongly preferred
Prior Automotive experience a plus
Willing to submit to background check (includes education and employment verification)
Bilingual (Spanish) a PLUS
Compensation
Range from $19- $20 per hour, increases for performance and tenure
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Employee assistance program
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance
Work from home
Schedule:
8-hour shift
Day shift
Education:
High school or equivalent (Required)
Some college or college degree (Preferred)
Work Location: 3 days at Horsham Office with 2 days remote
Powered by JazzHR
k9N7pbIRsO
...Note: This is not a Security Engineering or Cybersecurity role. The Privacy & Compliance Officer supports the design, implementation, and oversight of Bicycle Health's healthcare compliance and privacy operations across its national telemedicine practice. Reporting...
...Job Description Utilization Review Registered Nurse- FT Nights, 5-8 hour shifts- Sunday through Thursday ESSENTIAL DUTIES: Immediately respond to all Bluestone Intak email, faxes and phone calls. Review all referrals for clinical appropriateness within 10 minutes...
Hiring Now! It's more than just a job! We are looking for YOU to make a difference in someone's life! Join one of the fastest-growing home care companies in the nation. Senior Helpers is the first national in-home care company to be recognized as a Great Place to Work...
...Cleaner As Residential Cleaner, you will clean residential and light... ...work on a team of two cleaners. No experience required. We will train you on our Maid Right cleaning system... ...to learn! Benefits include: Good pay, with the ability to earn bonus and...
&##128680; NOW HIRING: Remote Customer Service Representative (Entry-Level) Work From Home Nationwide | Flexible Schedule $60,000$150,000+/year potential... ...Customer Service Jobs | Work From Home Jobs | Virtual Customer Support | Online CSR | Entry-Level...