Job Description

Position Overview: Job Title: Electrical Service Manager Company: B&M Electric Salary: See below Location: Torrance, CA. Employment Type: Full-Time. Position Summary B&M Electric is seeking a proactive, driven, and highly organized Service Manager to lead our Service and Install Department. This leadership role is responsible for managing Service, Install, and Sales Technicians, Dispatchers, and support staff, while ensuring that all operations align with company goals, national electrical codes, and high standards of customer satisfaction. The Service Manager will oversee recruiting, hiring, onboarding, and developing technicians, while also managing administrative duties, performance metrics, inventory, scheduling, and customer service. This role is instrumental in maintaining operational excellence, workforce readiness, and profitability across service operations. Compensation & Benefits Compensation Plan:

• $30.00/hour for the first 90 days
• $31.00/hour after 90 days
• $33.00/hour once two new technicians are trained and in vans, meeting sales goals of $40K/month.

Performance Bonus: - 0.5% monthly bonus if company sales goals are met (e.g., $400K month = $2,000 bonus). Benefits Include:

• 401(k) plan with company match
• AFLAC insurance (employee-paid)
• 5 paid sick days per year
• 5 paid vacation days after 90 days
• Paid holidays (details provided upon hiring)
• Bonus for approved continued education and training completion.

Key Responsibilities Leadership & Personnel Management

• Lead, mentor, and manage technicians and dispatchers, ensuring adherence to company policies, performance standards, and service delivery protocols.
• Conduct training (team, 1-on-1, ride-along), performance evaluations, and disciplinary actions as needed.
• Oversee recruiting, hiring, onboarding, and retention of technician staff.
• Develop and implement technical and customer service training materials.

Service Operations & Administrative Management

• Monitor and improve technician operating efficiency, customer service quality, and profitability.
• Review invoices, ensure accurate documentation, and enforce use of solution-based sales systems.
• Work closely with dispatch to assign the right technician to the right job.
• Ensure proper completion of all service forms, job photos, equipment checkout, and job records (digital or print).
• Track technician KPIs and implement performance improvement plans.

Inventory, Fleet & Tool Management

• Oversee inventory control and reordering of parts, tools, and equipment.
• Conduct quarterly vehicle and warehouse inspections.
• Coordinate maintenance and inspections for fleet vehicles.
• Maintain accountability and the condition of tools and equipment.

Customer Satisfaction & Conflict Resolution

• Implement systems to ensure top-tier customer satisfaction.
• Intervene and resolve service-related customer issues or complaints.
• Uphold and enforce the company’s “Better Than You Found It” standard on all service calls.

Internal Communications

• Maintain open, ongoing communication with technicians, dispatchers, leadership, and office staff.
• Coordinate daily scheduling needs and technician assignments with dispatch.
• Deliver regular performance updates and reports to leadership.
• Participate in leadership meetings to contribute to operational improvements and strategic planning.

Professionalism & Conduct

• Serve as a model for professionalism and reliability in appearance, punctuality, and attitude.
• Follow all company policies as outlined in the Employee Manual.
• Display excellent judgment, active listening, and a respectful demeanor in all internal and external communications.
• Accept feedback constructively and promote a positive, growth-oriented culture.

Work Environment

• B&M Electric promotes a supportive, productive work environment focused on employee development and well-being.
• Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

Physical Requirements

• Must occasionally stand, walk, sit, lift to 30 lbs, and stack light-to-medium weight boxes.
• Regular verbal communication and interaction with staff and customers required.

Join Our Leadership Team If you’re an experienced service leader who thrives in a fast-paced, performance-driven environment and you're ready to help develop the next generation of skilled electrical technicians, apply today to become a key leader at B&M Electric. Pay Range: USD $30.00 - USD $30.00 /Hr.

Job Tags

Holiday work, Full time,

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