Job Description

Join to apply for the Incident Manager role at Donatech Corporation 1 day ago Be among the first 25 applicants Join to apply for the Incident Manager role at Donatech Corporation This range is provided by Donatech Corporation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $35.00/hr Position would require the candidate to be a W2 employee of Donatech. US Citizenship Required.

• Monitors network management system and engages telecom providers to drive restoral efforts.
• Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.
• Solves systems and network problems/questions with limited scope and complexity.
• Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems.
• Identifies resolutions of routine technical queries from client CAS customers and CAS Business Units.
• Takes guidance from other team members or management to resolve less routine issues.
• Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.
• Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.
• Monitors and troubleshoots system performance, troubleshoots, resolves, or escalates network issues.
• Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient.
• Participates in network solutions design and configurations.
• Analyzes issues and provides customers with guidance to resolve problems, THIS INCLUDES GREAT FOCUS AND ATTENTION TO DETAILS
• This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.
• Strong Customer Service skills
• EFFICIENT AT MULTITASKING. THIS INCLUDES TAKING ON MULTIPLE RESPONSIBILITIES, PRIORITIZING AND DELEGATING
• Candidate will be required to train on three all NOC (3) positions, Transport, DataLink, Applications in 4-6 months. These positions will be trained one by one from a span of 3 weeks to a month and a half.

1. Transport - Continuous monitoring from the core to the edge, for all ARINC Global Network components, including all routers, switched, firewalls, circuits, etc.
2. DataLink - Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.
3. Applications - Continuous monitoring of the central channels, connected to routers, which facilitate the daily flow of millions of messages.

• This position is for MID Shift 11:00pm to 7:30am Required Qualifications:

• Network+ Certification
• Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing.
• Knowledge and understanding of ITIL/ITSM concepts and practices.
• Experience troubleshooting Cisco devices.
• Experience with HSRP/BGP routing protocols.
• This position requires AA/AS degree or other 2-year post high school training with a minimum of 1-2 years of relevant experience OR
• HS Diploma/GED with 2 years of experience

Preferred Qualifications:

• CCNA Certification
• Knowledge of Remedy, Netcool, Office 0365, ServiceNow

Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at Donatech Corporation by 2x Get notified about new Incident Manager jobs in Annapolis, MD . Annapolis Junction, MD $110,000.00-$130,000.00 4 days ago Fort Meade, MD $175,000.00-$215,000.00 8 months ago Fort Meade, MD $125,000.00-$195,000.00 8 months ago Senior Information System Security Officer Maryland City, MD $150,000.00-$205,000.00 4 days ago Information Systems Security Officer (ISSO) Information System Security Officer (ISSO) Annapolis Junction, MD $148,850.00-$269,075.00 1 month ago Information Systems Security Officer, Senior Maryland, United States $180,000.00-$200,000.00 8 hours ago Senior Information System Security Officer (ISSO) Annapolis Junction, MD $126,100.00-$227,950.00 1 month ago Information Systems Security Officer, Senior Annapolis Junction, MD $180,000.00-$200,000.00 1 day ago Safety and Training Instructor (Public Transit, CDL Class B or Higher Required) Wellness Licensed Practical Nurse (LPN)-Part-Time-Day or Night Shift-1 day a week Wellness Licensed Practical Nurse (LPN)-Full-Time-Night Shift Cyber Security Specialist - Multiple Levels We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Donatech Corporation

Job Tags

Holiday work, Full time, Contract work, Part time, Shift work, Night shift, Weekend work, Day shift, 1 day per week,

Similar Jobs