Role: Infrastructure Operations Head
Location: Dallas, TX (Onsite)
Duration: Contract
Key Responsibilities:
• Oversee end-to-end delivery of IT infrastructure services, including data center management, network operations, cloud infrastructure, and end-user computing.
• Ensure services are delivered within agreed SLAs and budgets.
-Managing Cross functional services & Processes
• Act as the primary point of contact for stakeholders regarding service delivery performance and improvements.
• Manage a team of IT professionals, including system administrators, network engineers, security analysts and support staff.
• Foster a culture of collaboration, accountability, and continuous learning.
• Monitor and resolve escalated incidents, ensuring minimal disruption to business operations.
• Conduct root cause analysis and implement corrective actions to prevent future issues.
• Collaborate with internal teams and business units to understand requirements and deliver customized solutions.
• Develop and execute strategies to optimize IT infrastructure services, focusing on scalability, security, and cost-effectiveness.
• Drive digital transformation initiatives, and the adoption of emerging technologies.
• Ensure IT infrastructure complies with regulatory requirements and industry best practices.
• Implement and maintain robust security measures to protect organizational data and systems.
• Work closely with Infosec teams to collaborate on audit requirements, risk mitigation activities, reporting and review etc
Education:
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• ITIL Certification (preferred).
• Additional certifications (e.g., CCNA, , MCSA, VMWare) are a plus.
• Prior understanding and working in an ISO 27001 environment is preferred
Experience:
• 18+ years of experience in IT infrastructure management, with at least 3 years in a service delivery role.
Experience in working Manage Service contract
• Proven track record of managing complex IT infrastructure environments in a fast-paced industry.
• Good understanding of IT infrastructure components, including networking, servers, storage, virtualization & End user computing /Service desk operation
• Hands-on experience with On Prem infrastructure and management of 3rd party hosted Data Center setup
• Familiarity with monitoring and automation tools.
• Understanding of Public sector client and prior work experience in this domain will be a significant advantage
...Standardized Patient - Per Diem Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking...
... especially across web and product marketing Experienced in leading brand and web design at a high-growth company or creative agency A visual communicator you're a picture person. You think in color, layout, and movement Proven operational experience you...
...Business Analyst Position will cover solutions development for the sales lifecycle from research, solutioning, referrals, application... ...that provides data integrity and quality within Small Business Salesforce.com Create and execute business acceptance test plans...
...We are seeking a dedicated and knowledgeable Environmental Health and Safety (EHS) Manager to oversee our organization's safety programs and ensure compliance with environmental regulations. The ideal candidate will be responsible for developing, implementing, and maintaining...
Job Description Collin County is seeking degreed candidates who are passionate about helping kids. If you want to meet residents of the Collin County Juvenile Detention Center where they are in their life journey, provide them with a safe environment, and be a mentor ...