Job Description

Overview Building Materials Sales & Operations Manager Location: San Jose, CA Schedule: Full-time (in-person; includes weekends/holidays as needed) Compensation: $65,000 – $120,000 per year (DOE) + benefits About Payless Ace Hardware, Rockery & Nursery Since 1973, Payless Ace Hardware, Rockery & Nursery has been Silicon Valley’s trusted neighborhood source for building materials, hardscape & landscape supplies, tools, and nursery plants . We serve both contractors and homeowners with knowledgeable counter service, on-time delivery, and a community-first mindset. Why This Role We’re hiring a hands-on leader to guide our building materials counter team and oversee day-to-day store and yard operations. This position will step into the seat of a long-standing leader (former owner) and will be pivotal in driving sales growth, operational excellence, and customer satisfaction . If you love the building materials industry and enjoy leading people, dispatching, and keeping a busy yard humming, this is your next move. What You’ll Do (Ownership Areas) Sales & Business Development Lead the front counter building materials team; quote, upsell, and close orders for concrete, masonry, pavers, block, rebar, aggregates, drainage, and landscape rock . Build and expand B2B contractor accounts ; develop prospect lists, outbound call cadence, and follow-up pipelines to convert leads into repeat customers. Create pricing strategies and margin management policies; monitor market trends and competitive pricing. Operations, Yard & Dispatch Oversee daily store and yard operations : opening/closing, cash handling, customer flow, and inventory availability. Plan and dispatch trucks, drivers, equipment, and routes for on-time deliveries; balance will-call, scheduled drops, and hot-shot needs. Supervise yard workers and drivers ; enforce loading accuracy, safe equipment operation (forklifts, loaders), and yard organization. Coordinate with mechanics to anticipate fleet/equipment maintenance and downtime coverage. Inventory, Purchasing & Vendor Relations Own purchasing, replenishment, and special orders across concrete, masonry, hardscape, and landscape categories. Negotiate with vendors and quarries ; manage lead times, MOQs, and freight to hit turns and shrink targets . Maintain accurate pricing files, SKU masters, and promos in POS/ERP. Safety, Compliance & Facilities Champion a safety-first culture ; ensure OSHA/Cal-OSHA, environmental and yard safety compliance. Maintain the facility, fixtures, vehicles, and equipment ; schedule preventive maintenance and repairs. Leadership & Performance Recruit, train, and mentor counter associates, yard staff, and drivers; set clear SOPs and performance standards . Run weekly huddles , monthly 1:1s, and continuous coaching focused on service, speed, and accuracy. Partner with ownership on KPIs, reporting, and continuous improvement initiatives. The KPIs You’ll Own Revenue & Gross Margin by category Order accuracy / pick accuracy and delivery on-time rate Inventory turns, shrink, and stockouts Safety metrics (incidents, near misses, training compliance) Customer satisfaction / repeat business and account growth What You Bring 5+ years in a management role (retail/building materials/landscape supply, distribution, or similar). Proven experience in building materials sales , purchasing , inventory control , and dispatch/last-mile logistics . Strong working knowledge of concrete, masonry, pavers, rebar, aggregates, and landscape rock ; ability to recommend product alternatives. Tech-comfortable: POS/ERP , routing/dispatch tools, and MS365 (Excel, Word, Outlook, PowerPoint) ; able to work from laptop/tablet/phone. Excellent communication, teamwork, and conflict resolution skills; leads by example on the sales floor and in the yard. Valid driver’s license with acceptable record. Nice to Have Hardware or building materials store/yard leadership experience. Aggregates or hardscape industry background. Ability to read basic plans/takeoffs for quoting (preferred). Bilingual Spanish/English highly valued for our customer base. Bachelor’s degree in Business or related field; MBA a plus. Physical & Work Environment Work indoors/outdoors in heat, dust, rain , and noisy conditions; frequent standing/walking/bending. Lift up to 50 lbs regularly; supervise operations in store and yard. Ability to work extended hours when business needs arise (weekends/holidays). Pay & Benefits Salary: $65,000 – $120,000 per year (DOE) Medical & dental insurance 401(k) retirement plan Paid time off Employee discount Supportive, community-oriented workplace with growth path into multi-site leadership or GM for strong performers What Success Looks Like (First 6–12 Months) Organized dispatch playbook with on-time delivery rate consistently above goal. Tighter pricing/margin controls and clear promo calendar. Reduced stockouts and shrink ; cleaner, safer, more efficient yard flow. Expanded contractor account list with measurable repeat business. Engaged, well-trained team that operates with safety, speed, and accuracy . How to Apply Send your resume (or a brief work history) and a few lines about recent wins in contractor sales, dispatch, and yard leadership . We’re excited to meet you. Keywords (ATS/SEO): Building Materials Manager; Hardscape & Landscape Supply; Concrete; Masonry; Pavers; Aggregates; Contractor Sales; B2B Accounts; Dispatch; Routing; Last-Mile Delivery; Fleet Management; Yard Operations; Inventory Management; Purchasing; Vendor Negotiation; POS/ERP; OSHA/Cal-OSHA; San Jose; Silicon Valley; Hardware Store Management; Spanish Bilingual. Note: Compensation listed above is the primary figure and may be adjusted based on experience. #J-18808-Ljbffr Luxus

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