Job Description

Job Description

Job Description

Job Title: Technical Training & Service Specialist

Location: Warrendale, PA
Department: Service & Support
Reports to: VP of Service
Travel Requirement: Approximately 20–40% (variable based on service demand)

Job Summary

The Technical Training & Service Specialist is a hybrid role responsible for training both Sepro America's internal technical team and external customers on the use and maintenance of Sepro robotic systems, while also providing high-quality service support. This position is based primarily at the Warrendale office and plays a pivotal role in elevating technical competencies across the service organization and customer base, while remaining actively involved in field operations during periods of high demand.

Key Responsibilities

Internal & Customer Technical Training (60–70%)

• Develop, deliver, and continuously improve training programs for both internal Service Technicians and external customers who operate Sepro robotic systems.
• Create structured training documentation, including SOPs, manuals, assessments, and hands-on exercises.
• Lead classroom instruction and practical training sessions in the Sepro lab/training center or at customer sites.
• Conduct skills assessments and coordinate certification milestones.
• Align curriculum with updates in Sepro product lines, common field challenges, and customer-specific use cases.

Field Service Support (30–40%)

• Install, commission, troubleshoot, and repair Sepro robotic systems at customer sites.
• Perform diagnostics using electrical schematics, PLC interfaces, and robotic control systems.
• Complete detailed service reports and document modifications or updates made in the field.

Qualifications

• Associate's degree in Electrical Engineering, Mechatronics, or related field; or equivalent work experience.
• 3–5 years' experience in robotics automation, service, or technical instruction.
• Demonstrated ability to train and mentor technical personnel.
• Strong skills in electrical diagnostics, PLC programming, and mechanical troubleshooting.
• Excellent communication and interpersonal skills.
• Must be able to lift heavy equipment, bend frequently, and work in confined spaces.

Preferred Skills

• Experience in instructional design or a train-the-trainer program.
• Familiarity with e-learning tools and content development.
• Bilingual in English/French or English/Spanish a plus.

Compensation & Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance, STD, LTD
• Paid Vacation and Holidays
• 401(k) Retirement Plan
• Company-provided travel expense reimbursement
• Professional growth through on-the-job training and development

Equal Opportunity Employer: Sepro America, LLC considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, age (40 or over), disability, genetic information, veteran status, or any other legally protected status under local, state or federal law.

Compensation details: 60000-80000 Yearly Salary

PI731f25652a92-25405-37918877

Job Tags

Similar Jobs