Telecom Engineer
Hybrid Contract
Vacavilee, CA
Description:
The selected candidate will be expected to lead/assist with the administration and provisioning of telecom services to our customers. This will include, but not limited to AVAYA Telephony, MSTeams Telephony, FIVE9 contact center and other VoIP voice services, contact center operations, IVR, call routing, faxing, UCaaS, CCaaS, & security compliance. In addition, he/she will lead/assist with the migration and administration of current Telephony Solution.
Must-have requirements:
TECHNICAL KNOWLEDGE AND SKILLS:
· BS or MS in Computer Science or equivalent degree
· 8+ years of Telecom experience
· 3+ years of proven technical lead and CCaas experience
· 3 + years of proven technical lead and UCaas experience
· Proficiency in Five 9 support, Avaya & MSTeams Telephony, administration, migration
· 2 + years of proven experience with administering contact center services
· Adept and/or proficient in Networking.
· Proficient in Telecom operations, administration, and support.
· Working knowledge of Windows
· Strong communication and writing skills.
· Should be able to write reports using various reports generation tools and languages.
· Expert knowledge of Server patching (Window and Linux)
· Prior experience in the insurance industry is a plus.
· Five 9, Avaya, MSTeams certifications desirable
DELIVERABLES OR TASKS:
Lead/Assist with the migration of Avaya Telephony to MSTeams Telephony solution.
· Expert with Avaya & MSTeams Telephony, implementations, and administration
· Expert with supporting remote telecom services to a remote work force.
· Experienced with Contact Center operations and administration.
· Experienced with IVR call flows and call routing.
· Adept and/or proficient with Networking (Routing, Firewall, etc.)
· Work with other Telecom engineers to design and implement well-integrated products.
· Define and evolve the architecture of Telecom services.
· Expert in all technical aspects of Telecom services (Avaya, UCaaS, CCaaS,MSTeams, Five9, RightFax, EtherFax)
· Evaluate and recommend appropriate technologies based on product needs and industry trends. · Develop creative solutions and write technical design & architecture documents.
· Provide work estimates for proposed projects.
· Cross-train Telecom staff on product features that are implemented.
· Constantly look for better processes for projecting and improving project profitability
· Lead or assist in the implementation of any Telecom migrations.
· Develop and execute unit tests for product components.
· Establish architectural standards and best practices.
· Encourage innovation of process and creative development methodologies
· Work closely with management to determine feasibility of product features.
· Work closely with IT Teams to determine the best approach on a technical standpoint.
· Establish standards and perform project and change reviews and provide feedback.
· Promote high quality, scalability, and timely completion of projects.
· Project Management experience.
...collaborative team environment; client centered, relationship focused approach; remote work; and a competitive salary and benefits package. Job Location: Remote/work from home and/or on-site in Tysons, VA Available Position: Duties Include: Primarily...
...entry level position for a paralegal with real estate experience or young real estate... ...highly specialized area of real estate transactions and you will develop other transferable... ...basic processing of the transactions; Coordination with the sales team and clients to...
...Description Job Description Position Summary The Education and Prevention Specialist plays a crucial role in our efforts to prevent sexual violence... ...: ~401(k)~401(k) matching ~ Dental insurance ~ Health insurance ~ Paid time off ~ Vision insurance...
...to enhance the performance and efficiency of our operations. Ideal Candidate has experience with: Minimum 10 years operating refinery petrochemical units (unit process engineer, senior process engineer) Naphtha Reforming, Parex, Udex, Sulfolane, Xylene...
...the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional. As an In-Room Dining Server at El Encanto, A Belmond Hotel, you are part of a team that shapes the culinary experience of our guests. In this role, you will master...