Job Description

Job Description

Job Description

Job Summary
We are seeking a dedicated and detail-oriented  Administrative Office Coordinator to join our dynamic team. The ideal candidate will play a crucial role in Customer Service and working with clients on a daily basis, ensuring timely and efficient service. This position requires strong communication skills, analytical abilities, and proficiency in various systems.

Key Responsibilities:

Service Support:

• Serve as the main point of contact for customers regarding service- related inquiries, ensuring issues are resolved promptly.
• Coordinate with the service engineers to schedule installations, repairs and routine maintenance for machinery.
• Coordinate travel for service engineers with assistance from a travel agency.
• Manage office calendar to keep everyone informed
• Ensure that service requests are tracked and processed using CRM software, providing customers with status updates.
• Updating customer cases with service reports from service engineers
• Following up with customers monthly
• Assist in managing service contracts, and post service follow-up to ensure customer satisfaction.
• Create service call quotes and invoices

Logistics Support:

• Coordinate with suppliers, customers and internal teams to manage the logistics of machinery deliveries.
• Keep customers informed
• Track shipments and ensure timely delivery of products to customers.
• Collaborate with the warehouse team to manage the picking, packing, and shipping processes.

Qualifications :

• Strong understanding of logistics, including shipping, inventory management and supply chain coordination.
• Excellent communication skills, both written and verbal, with a focus on accuracy and detail.
• Strong problem-solving skills
• Ability to prioritize tasks in a fast-paced environment.
• Prior experience in manufacturing machinery, or related is a plus

Preferred Qualifications:

• Bachelor’s degree
• Equivalent experience can be considered

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